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At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe Service Design Tools & Infrastructure team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations meet and exceed customer's expectationsJob DescriptionSubject matter expert in ServiceNow and ITIL.Understand user requirements and be able to translate them into the technical solution that aligns with customer expectations. Lead the delivery of ServiceNow Implementation projects and drive strategic transformation change of ITIL solution deployment.Responsible for the overall architecture, design, implementation, enhancements and integrity of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow platform within the organization. Also responsible for ensuring that the solutions delivered to business units are engineered in accordance with enterprise architecture and infrastructure standards.Effective communication skills, both verbal and written, are vital to success in the role. Requires the ability to listen, interpret, strategize and communicate.
Responsibilities Include:
- Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes.
- Implement technology specific best practices and standards.
- Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
- Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
- Translates requirements into functional and technical requirements.
- Develop technical design documents.
- Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB and other modules.
- Reviews and refines designs for usability, reviews testing scenariosto ensureapplicationquality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
- Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product roadmap planning.
- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
- Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
Preferred Qualifications:
- Experience with full lifecycle ServiceNow implementations
- Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.
- Agile Scrum/Kanban, DevOps, and Continuous Integration / Deployment / Delivery
- Excellent written and oral communication skills. Be able to work under pressure
- 4+ years ofServiceNowexperienceand a bachelor's degree in IT related field
- Knowledge of ITIL methodologies and processes
- ServiceNow Administration Experience
- Hands-on design, development and deployment experience with the ServiceNow platform
- Knowledge and hands-on experience with Java Script and AngularJS.
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Basic Requirements- 5+ years of ServiceNow experience and a Bachelor's degree in a IT related field
Our U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical, Dental, Visionbenefits
- 401K with Company Match
- 9 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.