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Rental Coord
Birmingham, AL
Job Description
Job Details
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Description
- Administer Rent to Rent and Rent to Own processes in the territory
- Interact with credit department to ensure customers are in good standing
- Obtain certificates of insurance, including inland marine in cases where renters will be freighting their own equipment, stating HMI as loss payee.
- Acquire all pertinent rental information prior to the rental of equipment either from the salesman or customer type of machine, where it is going, do we need to arrange the haul, duration of rental.
- Collect Job information for Notice to owner
- Create rental contracts in CDK, send to the customer for a signature and have the signed copy sent back to put it in the system
- Ensure that the machine is ready, fueled and photos taken of the machine
- Coordinate the haul if the customer hauls the machine, then we need their insurance for the load
- Monitor engine hours while on rent so that PM services can be coordinated
- Track machine return Record into off-rent status, Rental Tech inspects for damages, hours and amount of fuel to top off the machine.
- Bill damages with photos ASAP
- Coordinate with the Wash Rack and tech to get machine back on the ready line fueled, cleaned, repaired damages and PM if necessary
- Assist in monitoring customer Certificate of Insurance compliance. Ensure that certificates are in the CDK system.
- Maintain files ensuring all required documentation are included in files
- Provide final rental contracts to accounting
- Approve and code Freight bills
- Provide timely and accurate responses to employee and customer inquiries
- Assist in answering branch telephone calls
- Verify literature, brochures and price sheets are current and available
- Follow all safety guidelines
- Assist with all branch operations in the day-to-day business
- All other duties as assigned
Qualifications
- Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
- Excellent customer service skills to include conflict resolution is required
- Strong computer skills
- Must be a Team Player
- Able to assist with special projects as directed by Customer Service Manager
- High school diploma or GED equivalent
- Minimum of 2 years experience working in a parts and/or service background
- Preference given to candidates with a heavy truck parts and service background
Heavy Machines, LLC and any of its covered subcontractors shall abide by the Equal Employment Opportunity Clause in Section 202 of Executive Order 11246, as amended, and the implementing rules and regulation of the Office of Federal Contract Compliance including the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Likewise, when applicable, Heavy Machines, LLC and/or its covered subcontractors agrees to comply with the provisions of 29 CFR Part 471, Appendix A to Subpart A.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Day
Required Education
High School or Equivalent
Required Experience
2+ years
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