Understand the role and technical skills required of agents. Monitor and evaluate calls, chats, and tickets to identify deviations from organizational policies and standards. Synthesize and analyze interaction data to report on ticketing, QA scores, average handle time, timing, and other key metrics. Audit and review quality assurance processes and tasks, looking for cont

Facilitate ART planning events, including Program Increment (PI) Planning, where multiple Agile teams come together to plan and synchronize their work. Collaborate with Product Management, Product Owners, and stakeholders to prioritize features and establish PI objectives. Ensure alignment of ART objectives with overall business strategy and customer needs. Act as a serva

Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the client. Responsible for the up time and availability of the client's telematic solution and its supporting applications. Coach, mentor, develop and lead a best in class development team c

Review of Site's Disaster Recovery Plan (DRP) Review for accuracy and sufficiency Are all current critical systems and services identified Does it accurately identify current personnel and key positions Does it include all current hardware, software, applications, etc. Detailed systems and architecture diagrams? Meet with Site Leadership and key personnel to perform Risk

Supervise team of scanners in a highly confidential environment Interact with prime contractor and client on this project Scan and digitize documents using specialized equipment and software Ensure that all documents are properly aligned, oriented and cropped Create and maintain a filing system for digital files and physical documents Perform quality checks to ensure that

As a Cyber Workflow Administrator, your duties and responsibilities may vary depending on the organization and its specific needs. However, here's a general list of tasks you might be responsible for Workflow Design and Implementation Design, develop, and implement cyber workflow processes to streamline tasks related to cybersecurity operations. This could include inciden

Partner with prime contractor and client to migrate data into new EHR system Support the design, development, deployment, and ongoing management of AHS data. Work with EHR PMO to integrate data management strategies for projects, programs, and initiatives. Assist in the design, development, deployment, and support of relational and non relational database designs in a tea

Manage, deploy, and administrate all cybersecurity tools to include but not limited to Continuous Diagnostics and Mitigation (CDM), Zero Trust, Identity Credential Access Management (ICAM), Endpoint Detection and Response (EDR), Data Loss Prevention, Vulnerability Management & Scanning, Enterprise Logging, SIEM/SOAR, and Cloud Security technologies; Coordinate with System

Manage, deploy, and administrate all cybersecurity tools to include but not limited to Continuous Diagnostics and Mitigation (CDM), Zero Trust, Identity Credential Access Management (ICAM), Endpoint Detection and Response (EDR), Data Loss Prevention, Vulnerability Management & Scanning, Enterprise Logging, SIEM/SOAR, and Cloud Security technologies; Coordinate with System

Manage, deploy, and administrate all cybersecurity tools to include but not limited to Continuous Diagnostics and Mitigation (CDM), Zero Trust, Identity Credential Access Management (ICAM), Endpoint Detection and Response (EDR), Data Loss Prevention, Vulnerability Management & Scanning, Enterprise Logging, SIEM/SOAR, and Cloud Security technologies; Coordinate with System

Experience migrating data from on premise solutions into MS365 services such as SharePoint online, Exchange Online, and Teams. Candidate must have expert level knowledge of deploying, configuring, and supporting MS Teams VOIP solutions., this includes but is not limited to configuring and deploying Auto Attendants and Call Queues. Qualifications Education and Years of Exp

The Ideal Candidate will have Expert level experience working with MECM at an Enterprise level. Candidate must have experience designing, deploying, and enhancing the MECM environment to support modern desktop management co management with Intune. Candidate must have experience with Microsoft Bit Locker. Qualifications Education and Years of Experience 5 years Required an

Legacy experience on different (and older) versions of the C# .Net framework and code. Thinkers required! Experience with SOAP APIs required. This team needs a "Problem solver" there will not be modernization in this team (another team is handling that for the immediate needs in the area). Person needs to be skilled with marshalling XML and unmarshalling XML into the C #

Effectively monitor all devices, platforms and services within a network environment Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.

Lead projects release and deployment plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Partner with Architects to understand and identify security vulnerabilities. Follows established guidelines/procedures. Qualifications Required Certifications Bachelor's degree or equivalent experienc