Communicates via inbound and outbound phone calls with various law enforcement agency staff members, parolees, and community based organizations and individuals. Responds to call types based upon contractual requirements. Uses web based computer system for tracking, information gathering and documentation of calls. Primary Duties and Responsibilities Communicates via inbo

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities Develops, implements, coordinates, reviews and updates case management and individual service plans for IS

Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.