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Sr Help Desk Agent Managed Services US REMOTE Imagine finding a career where you’re rewarded for doing what you do best—helping others. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting edge cloud, cybersecurity, and professional IT services, we de
Posted 4 days ago
Director, Managed Services Operations US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutti
Posted 7 days ago
NOC Help Desk Agent; 2nd Shift, US REMOTE Imagine finding a career where you’re rewarded for doing what you do best—helping others. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting edge cloud, cybersecurity, and professional IT services, we design
Posted 7 days ago
Sr Director COE, Security Practice US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting
Posted 14 days ago
Provide tier II support for data and network systems infrastructure. Installation/Removal of Cabling and Hardware. Cabling Creation, Run(s)/Patching, Testing/Validation, Reclamation. Repair/Troubleshooting. Provide on site support in the Data Center during incidents, RMA, project, and maintenance activities. Remote assistance with technicians/branch managers. Cable/Hardwa
Posted 16 days ago
Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests. Take initial calls from end users, logging data efficiently and effectively. Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting. Monitor tickets, prioritize work for analysts and engineers, and provide cl
Posted 17 days ago
Serves as primary contact for all external customer Help Desk Services project escalations. Facilitates and participates in monthly and quarterly activity and performance reviews with clients. Acts, in conjunction with other service delivery management, as a liaison between clients and Connection team, with regard to Help Desk services. Keeps clients and Connection manage
Posted 23 days ago
Director Multi Cloud Solutions COE US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting
Posted 23 days ago
Sr Director COE, Security Practice US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting
Posted 24 days ago
Responsible for implementing and maintaining the effectiveness and optimization of IT software and hardware renewal process and tools. Ensure all IT hardware and software renewals are captured and managed in renewal system. Establish defined process to review IT renewals with key stakeholders against prior years to ensure accurate renewal payments. Effectively manage time
Posted 29 days ago
Sr Director COE, Security Practice US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting
Posted 29 days ago
As a trusted advisor to our clients, brings value to clients within the targeted accounts assigned per their desired business outcomes and requirements. Develops short and long term solution strategies for the clients. Supports all sales segments within assigned target accounts to sell complex advanced technology solution sets consisting of hardware, software and services
Posted 29 days ago
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