Examine, identify and accurately interpret correspondence of mid range complexity by utilizing software, databases, websites and resources. Use deductive reasoning to determine the appropriate course of action. Handle a high volume of inbound and outbound calls from diverse people and create a positive experience for each caller under challenging circumstances. Actively l

Initiate the Commercial Lines audit process gatheringinformation from insureds and agents. Serve as the point of contact and provide support for policyholders throughout the audit process. Review and consolidate policyholder's payroll, financial records, tax reporting and other ad hoc reports to determine final Workers Compensation auditable exposures. Confirm policyholde

Obtain, analyze and evaluate underwriting information contained in insured's specifications and fifty state selection/rejection manual to determine coverages desired. Identify any discrepancies. Issue policies and endorsements to insured's specifications within Company deadlines. Review and verify accurate forms selection and completion at a state level to ensure complian

Prepare quarterly and annual financial statements and supporting schedules adhering to internal and external reporting timetables. Research and provide analytics for deviations. Prepare and assist with client financial analysis reviews. Maintain, compile, analyze and research deviations for the quarterly close and annual budget processes with an in depth understanding of