Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you your ideas, your inspirations, your aspirations, your initiative and leadership gives us the space to explore and the feedback to help us grow. And t

Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast, thrive in gray zones, and are committed to putting the customer first. We value the whole you your ideas, your inspirations, your aspirations, your initiative and leadership gives us the space to explore and the feedback to help us grow. And the be

CSP correction for req # R100981 About Us Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud based products to get work done fr

Lead the end to end order processing and delivery of software products and services, ensuring that orders are processed accurately and on time, while maintaining a high level of customer satisfaction. Develop and implement strategies to optimize order management processes, improve efficiency, and reduce errors. Collaborate with cross functional teams to identify and imple

Responsibility CSP bookings across dedicated customer base Delivery of key reports, sales forecasts, and pipeline analysis Manage negotiations of MSP 2.0 transition opportunities and expansions Work with MSP customers to understand their business needs and drivers to identify expansion opportunities for CSG solutions Build a network of stakeholders and executive sponsors

Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo

Provide technical support for Jaspersoft products for our enterprise customers during the PST business hours, with a Salesforce based ticketing system as the primary communication platform Provide phone/email/Webex consultation to debug customer problems of medium and high complexity Escalate cases to the Support management and/or the Engineering team to create workaround

Evaluation of overall operational execution, including the people, processes, tools, and identification of operational inefficiencies and areas for improvement Redesign existing business processes, improving their effectiveness, enhancing the workflows involved, and optimizing performance. Identify, review, and validate opportunities for the organization to improve its ov

Manage and run end to end sales cycles across multiple industries / verticals that provide significant customer value, contributing to TIBCO's financial and strategic objectives Build and execute on sales strategies in partnership with our Hyperscalers to meet or exceed new logo bookings targets for assigned territories. Understand customer and prospect pain points and pr

Define, design, develop, and validate new capabilities including areas such as client APIs, core data grid functionality, performance, defect fixes, new feature development, and support activities as needed. This is a team based group where the candidate will be part of a larger team with exposure to all parts and stages of the development and validation of the specific f

Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you your ideas, your inspirations, your aspirations, your initiative and leadership gives us the space to explore and the feedback to help us grow. And t

As a seasoned sales technology professional with field experience, the ATS provides pre sales technical support of the sales process across Citrix Products and Solutions. As part of the sales team, the ATS is responsible for assessing the potential application of Citrix products to meet customers' business needs. Articulates industry trends and insights. They have trusted

Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives. Respond to requests from sales representatives via cases, following pre established procedures and guidelines. Proficiently document and track tickets, coordinating appropriate responses with a customer centric approach. Demo

Execute an account based sales strategy in assigned portfolio, focusing on growth and retention; drives accountability to deliver on account plans among the extended customer teams internally. Develop value proposition presentations and specialized business plans for customers that drive business outcomes to generate business and new opportunities. Provide detailed and ac

Create Strategic Engagement Plans that include 360 view of the account across the Cloud SG portfolio, alignment of opportunities to the contractual beachhead, and contract analysis to identify leverage opportunities for negotiation Play both supportive and leadership roles in negotiations and customer closure for strategic, large, complex or highly competitive deals. Deve