Answers all calls by greeting patients appropriately and listening actively for patient issue Follow protocols as written for correctly recording and delivering messages Provide patients with information on expected outcome of call Verify patient information and record all call information within the EMR as per written protocols Schedule or cancel appointments as per pati

Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter Engages other departments to assist with patient questions or needs Facilitates conversations with patients to prov

Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Obtain patient signatures for required documents Upload a valid Government issued state ID of patient and patient insurance cards File and maintain medical records Consistently correct registration work queue errors Confirms a

Di s t r i bu t e s d r ugs p r esc r i bed by phys i c i a ns a nd o t her he a l t h p r a c t i t i one r s P r ov i des i n f o r m a t i on t o cus t o m e r s a bout m ed i c a t i ons a nd t he i r use F ocuses on p r ov i d i ng a supe r i or l evel of cus t o m er se r v i ce E nsu r es co m p li a nce wi t h a l l r e l ev a nt l a w s of t he a pp li c a b l e

Actively manages ProHealth inpatient/outpatient hospital census lists to conduct transition in care outreach Directly engages patients to ensure follow up appointments are scheduled, discharge instructions understood, and medication reconciliation Communicates as needed with Regional Medical Directors, providers, practice managers and other care team members to identify a

Oversee and be responsible for behavior support services provided to individuals receiving LTSS (long term services and supports) and comparable populations Responsible for working with the BH CMO to oversee the ongoing management of behavior crisis prevention, intervention, and stabilization services Responsible for working with the other medical officers and the Pharmac

| Fully Remote | Flexible Scheduling

| Fully Remote | Flexible Scheduling

Fully Remote | Flexible Scheduling

Primarily answering prior authorization with inbound calls (up to 50 to 70 calls per day) from providers/members as well as research and resolve formulary and benefit issues using the appropriate reference material Process authorizations through various computer systems and use of job aid/policies/procedures ensuring the accuracy of all data and updating as necessary Have

Primarily answering prior authorization with inbound calls (up to 50 to 70 calls per day) from providers/members as well as research and resolve formulary and benefit issues using the appropriate reference material Process authorizations through various computer systems and use of job aid/policies/procedures ensuring the accuracy of all data and updating as necessary Have

Examine patients and their medical records Order and study diagnostic tests (blood tests, X rays etc.) Diagnose health conditions and illnesses Propose treatments for chronic and infectious diseases Prescribe medications Maintain accurate records and schedules Inform patients about their health conditions and prescribed medications Educate patients and their family member

Lead and accountable for a team Pharmacy Technicians, Team Leads and Clerks to process Specialty prescription orders through Fulfillment and Inventory Operations (15 20 employees) Completes Pharmacy operational requirements by scheduling and assigning employees; following up on work results Leads Pharmacy staff by recruiting, selecting, orienting, and training employees P

Lead and motivate a team of Clinical Consultant Pharmacists to deliver results Provides mentoring / coaching for Clinical Consultants in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction Assist in the recruitment, on boarding and mentoring of new Clinical Consultant team members Determine and manage clini

Perform Clinical Intake with patients to include taking and recording vital signs and patient history Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc. Complete patient referrals and patient callbacks daily Maintain clinical supplies and equipment and ensure proper storage of biohazards Clean exam/procedure rooms, instruments an