Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Lead cash operations and branch self auditing efforts to keep credit union assets secure and within operational l

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Design, develop, and evaluate basic/routine predictive models and algorithms with some complexity Analyze and interpret results with some complexity Limited judgment and discretion within defined procedures and practices Develop and code basic software programs, algorithms, and automated processes Use modeling and trend analysis to analyze data Collaborate with team membe

Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Assist the Manager in monitoring cash operations and branch self auditing efforts to keep credit union assets secure and withi

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Design, develop, and evaluate basic/routine predictive models and algorithms with some complexity Analyze and interpret results with some complexity Limited judgment and discretion within defined procedures and practices Develop and code basic software programs, algorithms, and automated processes Use modeling and trend analysis to analyze data Collaborate with team membe

Analyzes, identifies, and completes plumbing requirements including installation, operation alteration, repair and maintenance of water pipes, bathroom fixtures, kitchen plumbing, hot water heaters, humidification systems, water pressure booster pumps and the hydronic closed water system (expansion tanks, PRV's and backflow preventers) Identifies, diagnoses and troublesho

Oversee the coordinating, reporting, and supervising the testing of ICFR and ITGC controls with ICFR impact Oversee all non IT related risk functions within regulatory and financial (ICFR) risk domains Liaise with Enterprise Risk Management, Finance Risk Management, external and internal auditors, legal, regulatory compliance, and policy regarding ITGC with ICFR and ICFR

Collaborate with a cross functional team to define and launch new and innovative member communication decisioning strategies in Pega Customer Decision Hub (CDH) Streamline the execution of program priorities while maintaining the conceptual and technical integrity of the next best action taxonomy, strategies, actions and treatments for the Scrum Team Lead, influence, and

Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization Determine project requirements Prepare project plans, proposals, schedules, budgets, communications and staffing requirements Assign responsibilities/tasks to project team members based on priority, staff availability, and resources Monitor and maintain project/pr

Assist in the development of learning strategies, tactics and solutions and assist in the design and development of learning solutions and content for one or more professional development or employee upskilling programs Facilitate learning solutions for professional development, employee upskilling and other areas as applicable Gather data and conduct analysis on less com

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Assist in the development of learning strategies, tactics and solutions and assist in the design and development of learning solutions and content for one or more professional development or employee upskilling programs Facilitate learning solutions for professional development, employee upskilling and other areas as applicable Gather data and conduct analysis on less com

Identify and assess business process strategies and opportunities Proactively monitor external and internal sources to identify opportunities for employee experience and operational efficiency improvements Establish and lead temporary process improvement teams, leveraging business area subject matter expert Actively collaborate with staff across business units to define b

Consult and collaborate with business leaders to identify learning needs, gaps and updates or enhancements to existing plans. Conduct needs analysis on strategic requests and recommend the best learning solutions to support business objectives in alignment with Navy Federal's strategy Serve as a lead consultant and resource on professional and talent development learning