Manage real time workforce operations in the service center analyzing, optimizing, and reporting on employee productivity at individual, team, and organizational levels. Manage all Workforce Management related areas within Insurance Operations, such as schedules, intraday staffing changes, and time off requests, to ensure enough qualified staff are available for the servi

Alternate locations Seattle, WA (Washington); Boise, ID (Idaho); Denver, CO (Colorado); Eugene, OR (Oregon); Portland, OR (Oregon); Salem, OR (Oregon); Spokane, WA (Washington); Tacoma, WA (Washington); Yakima, WA (Washington) When you join New York Life Investments, a wholly owned subsidiary of New York Life Insurance Company, you are joining a global investment company

Drive new business by managing the sales process from sourcing RFPs to delivering proposals and product presentations. Meet or exceed annual business plan goals for new business premium and case count. Maintain regular communication with brokers and consultants, fostering deep relationships and identifying growth opportunities. Collaborate with internal teams to optimize

Functions as the strategic VoCconsultant for assigned business value stream, driving operationalization of VoC insights in the collection insight action impact loop. Tactical deliverables for this can include, but is not limited to survey design, reporting and dashboard design, program best practices, program growth & development, on going program governance GBS VoC platf

Manage a disciplined account engagement process which is comprised of goals, strategies to achieve goals, and tactics to support execution of strategies to manage, maintain, and grow a book of business that includes clients with high product/process customization, organizational complexity, and/or vendor integration requirements Develop deep customer relationships to faci

Develop and execute internal communication plans for the GBS sub departments that align with GBS Employee Engagement strategy, business objectives, and NYL values. Create engaging communication materials for various communication channels including newsletters, intranet, email announcements, PowerPoint presentations, videos, and more. Collaborate with cross functional tea

Provide accounting and reporting of NY Life's Investment portfolio (fixed income and equities) for the general and separate account. Ensure all results are properly recorded and reported on a timely basis including Senior Management reporting, Board of Directors reporting, Investment Committee reporting, Statutory Blue Books, and Statutory Notes/Disclosures. Reviews finan

The Planning Lead for the Service Experience Value Stream will play a pivotal leadership role in establishing the overarching strategies and identifying key outcomes for financial, resource and execution elements. They will need to be experienced in the business of IT and focus internally and externally to establish benchmarks for comparison. With oversight responsibility

Location Designation Hybrid 3 days per week When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professional

Location Designation Fully Remote When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through

Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Customer Service Representative (CSR), you will work closely with our agents as you support their onboarding experience, facilitating the contracting and licensing process. In addition, you will support their practice by managing insurance

Provide excellent day to day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters Assist with workflow of applications for life products, annuities, contract changes, policy billing

Partner with Divisional Sales Manager and Business Intelligence to develop and strengthen a business plan to maximize market share, assets, and profitability for assigned Edward Jones territory. Collaborate with the marketing team by cultivating leads and identifying new opportunities with an emphasis on a combination of in person and digital engagement. Present New York

Cultivate strong relationships with brokers and consultants in your assigned geographic area to drive quote activity and uncover new business opportunities. Take the lead on managing routine to moderately complex issues, ensuring proactive resolution. Collaborate effectively within a matrix organization, liaising with underwriting, service, and implementation partners. De

Location Designation Hybrid 3 days per week When you join New York Life Investments, a wholly owned subsidiary of New York Life Insurance Company, you are joining a global investment company with a long history and passion for career development, innovation, collaboration, and diversity, equity and inclusion.We want employees to feel proud about being part of a company th