Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Researches, analyzes and interprets consumer regulations, laws, industry guidance, opinions and court decisions and provides findings to management Reviews member complaints, identify potential regulatory issues and route to appropriate business unit for input Documents complaints records in Member Concerns Database Prepares responses to regulators, internal and external

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Participates in the implementation of member acquisition initiatives that adhere to and support corporate and department member acquisition strategies. Develops and conducts presentations to large audiences of Army/Marine Corps/Navy/Air Force recruits regarding the benefits of Navy Federal membership Implements regional member acquisition campaigns/activities and educatio

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological

Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.) Document operating procedures for installations, configurations, and/or administration tasks Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices Maintain inventory control documenta

Support the development, implementation, and maintenance of Navy Federal's EPM Suite of applications and integrations (PBCS, Essbase, Narrative Reporting, Reports, Financial Reporting Studio, EDM, Profitability & Cost Management, ARCS, etc.) Assist with system configurations, integrations, and security settings across the platform Support the maintenance and enhancement o

Support the development, implementation, and maintenance of Navy Federal's EPM Suite of applications and integrations (PBCS, Essbase, Narrative Reporting, Reports, Financial Reporting Studio, EDM, Profitability & Cost Management, ARCS, etc.) Assist with system configurations, integrations, and security settings across the platform Support the maintenance and enhancement o

Support the development, implementation, and maintenance of Navy Federal's EPM Suite of applications and integrations (PBCS, Essbase, Narrative Reporting, Reports, Financial Reporting Studio, EDM, Profitability & Cost Management, ARCS, etc.) Assist with system configurations, integrations, and security settings across the platform Support the maintenance and enhancement o

Assist in the development of learning strategies, tactics and solutions and assist in the design and development of learning solutions and content for one or more professional development or employee upskilling programs Facilitate learning solutions for professional development, employee upskilling and other areas as applicable Gather data and conduct analysis on less com