Delivery Excellence Provides strategic management of the overall Product program, ensuring that release schedules are met, and risks managed. Leads a collaborative, dynamic Product planning process prioritizing efforts that align with Comerica and Technology strategies and provide the best value and outcome for the investment. Works with Program/Project Management to deco

Perform/actively participate in the walkthrough of significant IT processes/applications and ensure SOX documentation is accurate and reflects relevant risk, key controls, and current process. Identify key risks and controls, controls optimization, including the configuration of controls within business processes and the IT environment. Review SOX documentation (risk cont

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Trust Client Assistant, Senior (Special Needs Solution Team) Seeking a dynamic self starter to join Comerica's Special Needs Solutions team as a Trust Client Assistant. This team's important mission is to improve the quality of life for special needs trust beneficiaries and their families. While each day is a challenge for individuals with special needs, as a part of this

Review documentation and ensure adequate and properly executed documents are received to open and fund accounts at Comerica. Review and provide documentation to establish with Comerica's Alliance partners. Identify and/or confirm account powerholders, defined as entities who can fund and account or direct the distributions or investments of an account. Verify paperwork to

Manages more routine accounts in accordance with the terms of the various governing documents, applicable law, and consistent with the needs of the principals, income beneficiaries, and remaindermen. Reviews, analyzes and interprets documents for direction; evaluates accounts for completeness and accuracy, monitors and reviews account transactions, responds to incoming co

Creative Asset Management Coordinate the development of customer facing promotional messaging creative assets (i.e., Comerica.com, web banking, customer portals, banking centers, merchandising, marketing TVs, etc.) Gathering information for creative briefs with clear implementation instructions for activation of customer facing promotional messaging (i.e., social sites, w

Policy, Process, and Procedure Improvement Coordinates the development and updating of all procedures and department process flows. Makes policy recommendations. Provides oversight in ensuring that processes and procedures align with regulatory, policy compliance and control mitigation for the business unit. Coordinate/lead initiatives to ensure that risk mitigation contr

Administrative Duties Managing complex calendars, coordination of appointments, meetings, and travel, as well as extensive rescheduling. Anticipating travel needs of executive and coordinating complex travel arrangements. Interacts with other administrative staff, senior managers, customers, and/or visitors and communicates on management's behalf as required. Develops mee

Creative Asset Management Coordinate the development of customer facing promotional messaging creative assets (i.e., Comerica.com, web banking, customer portals, banking centers, merchandising, marketing TVs, etc.) Gathering information for creative briefs with clear implementation instructions for activation of customer facing promotional messaging (i.e., social sites, w

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Data Interpretation Use knowledge of underwriting principals and the end to end loan process to review, analyze and interpret information in the Recap. Data Validation Verifies all information previously captured in the recap, note, credit agreement, GMI, etc.) after to entering into the system of record. Data Collection Gathers information from various sources (loan clos

Strategic Consulting and Collaboration Collaborate strategically with technology leadership and partners across the organization. Responsible for meeting with stakeholders to identify opportunities for growth. Leads efforts to take cross functional teams through ideation of best in class strategies. Participate in collaborative and strategic sessions with technology leade

Portfolio and Risk Management Retain and manage existing loan portfolio taking ownership of all reviews and renewals for existing credit customers. Portfolio includes complex accounts. Formulates an opinion of whether such relationships continue to be an acceptable risk. Decides loan terms and conditions if within own credit limits or makes recommendations to appropriate