Coordinate the cruise event details with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized. Act as the liaison between the Company and approved third party vendors placing orders and coordinating deliveries (eg cakes, floral, specialty linens, entertainment, etc.). Develop comprehensive knowledge of product offerings,

Sales & Guest Service Promote maximum revenue attainment by performing transactions with efficiency Ensure accuracy in transactions while monitoring product capacities Ensure that every guest is greeted warmly when approaching the ticket booth Answer questions regarding product, price, duration, etc. with expertise and patience Prepared to work during submitted availabili

Cruise Execution Assist in managing the onboard Crew including recruitment, training, coaching, developing skills and retention. Provide assistance to restaurant managers for Crew adherence to procedures detailed in the fleet training programs and Standard Operating Policies and Procedures. This includes thorough precruise preparation, adherence to cruise scripts, oversit

Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies Enter new reservations accurately and thoroughly Process payments in a timely manner in following company procedures Successful proper cash handling and maintaining of all monies in the ticket booth including deposits Maintaining sales and accounting documents

Document financial transactions and record entries in ledgers Ensure cash, AR and deferred revenue reconciliations are completed timely and accurately Research transactions and determine appropriate accounting treatment Track project progress and communicate progress and roadblocks timely Assist manager with ad hoc job requests and analysis as needed Additional job duties

Cruise Execution Act as the on duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure tha

Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS) Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates Actively participate in meetings including the Manager pre cruise briefing Oversee the setting of assigned deck(s), including pack

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT System (OSS) Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch over passengers in ships' bow or stern in order to look for obstructions in

The Training Supervisor is responsible for the initial and ongoing training of all new hires and current staff. They must be able to coordinate training for all staff so they are prepared to execute friendly and enthusiastic service to a section of about 30 guests while maintaining our quality service standards. During this time they must provide the ultimate experience i

Cruise Execution Assist in managing the front of the house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervisi

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Provide recommendations to increase utilization and efficiency of inventory, by opening, canceling, or consolidating events based on demand and profitability. Daily monitoring and maintenance of all cruises to ensure general public seat availability and that capacity goals are met. Answer, resolve and follow up on inventory questions from the sales team and liaise across

Sales Focus Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to be effective sellers. Attain weekly prospecting goals through proactive client outreach as directed by the Regional Director of Sales to identify warm leads for the account management team. Ability to prioritize overflow of inbound port leads, along wit