Drive retention, growth, and ROI of the most strategic and complex customers by maintaining a deep understanding of their business objectives and goals and understanding how the company's products and solutions can help achieve them Develop ROI models to be communicated throughout the customer life cycle Understand the broad macro and micro economic environment for each o

Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly Identify urgent situations that require additional actions to satisfy the customer's needs including

Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly Identify urgent situations that require additional actions to satisfy the customer's needs including

Carry a minimum of 10 tickets with a suggested range of 12 20 tickets being held at any given time. Enter your time daily into time tracking system Quick review and assignment of requests as they come into the system Effective troubleshooting through data gathering in email, phone calls and remote sessions for verification of what is happening into the system. Escalation

Professionally represent the company as responsive, reliable, and customer oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line. Install, service and troubleshoot all printing and scanning issues of all production systems. Develop and maintain effective relationships with customers and fellow employees. Follo

Responsible for onsite installation, maintenance and repairs of Industrial Print equipment Communicates clearly and professionally with customers to handle requests efficiently; conveys technical information in an easily understood manner; exceeds customer expectations regularly Identifies urgent situations that require additional actions to satisfy the customer's needs i

You will seek out new customers and partner with existing ones offering targeted solutions to improve their businesses using a consultative sales approach. You will conduct outbound calling every day to set face to face appointments and meet with clients, reporting daily to a branch office. You will learn and demonstrate the benefits of all Konica Minolta products, servic

Maintain tool kit, supplies, and accurate inventory for assigned territory. Perform preventive maintenance and adjustment of photocopiers Repair photocopiers, copiers at the site location. Includes complex disassembly, cleaning, and replacement of individual parts, reassembly, testing and adjustment. Troubleshoot equipment to determine the cause of malfunctions. Estimate

Communicate with, support and align with the Directors of Business Development (Sales responsibility) of Industrial Print Channel to drive pipeline growth within the 3 channels and increase sales of industrial print solutions in North America (Direct, Dealer and Industrial Print channels) Performance measured by unit sales compared to the fiscal plan and unit sales expect

Visit client sites within assigned territories/accounts for troubleshooting, diagnosing and resolving maintenance/repair of multifunctional office equipment to include complex disassembly, cleaning and replacement of individual parts, reassembly, testing and adjustment Troubleshoot equipment to determine the cause of malfunctions and estimate parts and labor for repair; r

What You'll Do Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery Ability to drive to customer sites within assigned territory, track inventory supply and

Communicate with, support and align with the Directors of Business Development (Sales responsibility) of Industrial Print Channel to drive pipeline growth within the 3 channels and increase sales of Industrial Print Solutions in North America (Direct, Dealer and Industrial Print channels) Performance measured by unit sales compared to the fiscal plan and unit sales expect

Communicate with, support and align with the Directors of Business Development (Sales responsibility) of Industrial Print Channel to drive pipeline growth within the 3 channels and increase sales of Industrial Print solutions in North America (Direct, Dealer and Industrial Print channels) Performance measured by unit sales compared to the fiscal plan and unit sales expect

Regional and market technical reviews and team meeting/webinars. Monthly review of product and technician performance within assigned products. Coaching and providing training to team members. Difficult problem resolution, directly and indirectly Pre Sales Support Assist with prospects and proposals. Initiate new business Post Sales Customer Support Complex problem resolu

Performs full range of on site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance. Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction. Successful completion of training classes and effective servicing of those product