Oversee the coordinating, reporting, and supervising the testing of ICFR and ITGC controls with ICFR impact Oversee all non IT related risk functions within regulatory and financial (ICFR) risk domains Liaise with Enterprise Risk Management, Finance Risk Management, external and internal auditors, legal, regulatory compliance, and policy regarding ITGC with ICFR and ICFR

Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems Apply engineering principles into the

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Implements compliance risk management methodologies and framework to drive consistency in analyzing, aggregating, reporting, and managing compliance risks Applies compliance risk management disciplines to identify, assess, mitigate, manage, and report on compliance risks as part of the enterprise wide compliance risk assessment and other compliance risk activities Support

Support the Compliance and Public Policy Department (Compliance) in the area of real estate lending compliance, including mortgage originations and servicing Perform a variety of research, including federal and state law research and analysis, and general industry and investor research relating to mortgage originations and servicing Perform research and analysis and prepa

Assist the Controls Specialists in troubleshooting technical issues Support the Energy Management and Control Systems (EMCS) department; may work on small projects as well as portions of larger projects Contribute to the accomplishment of tasks/assignments by assisting or collaborating with different levels of staff Make internal customer service a priority in all interac

Conduct the following for Azure SQL/Azure SQL MI/SQL on Azure VM, On Prem SQL Server, SSRS, Power Bi RS, SSIS, Azure Synapse and other related products as applicable and necessary. Install/Configure/Setup/Administer and Maintain production and non production environments. Setup High Availability and Disaster Recovery Plan and test high availability and disaster recovery C

Conduct the following for Azure SQL/Azure SQL MI/SQL on Azure VM, On Prem SQL Server, SSRS, Power Bi RS, SSIS, Azure Synapse and other related products as applicable and necessary. Install/Configure/Setup/Administer and Maintain production and non production environments. Setup High Availability and Disaster Recovery Plan and test high availability and disaster recovery C

Review, record and reconcile invoices, journal/ledger entries, transactions and accounts. Analyze and verify invoices, statements, and transactions for accuracy and conformity with internal policies and applicable governing accounting principles (GAAP). Identify/determine and research appropriate cost center and/or accurate application to proper general ledger. Prepare vo

Direct processing of New Loan Boarding reviews for all new mortgages entering into the mortgage servicing system Monitor process of reviewing loan data obtained from the mortgage loan documents received at closing to minimize risk, penalty or damage from non payment to ensure accuracy and timeliness of all tax and insurance bills Supervise the responses to electronic and

Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up to date and in compliance with government and Navy Federal guidelines Ensure required notifications, including collection emails, letters and any applicable state/regulatory l

Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Assist the Manager in monitoring cash operations and branch self auditing efforts to keep credit union assets secure and withi